SUPPORT — Kachaka

Kachaka Support Center

Guides · Troubleshooting · FAQ

New to Kachaka?

Follow the step-by-step guide: power on, install the app, connect Wi-Fi, build a map and destinations, register shelves, and run your first delivery.

Start setup →
  1. Power on & charge
  2. Install the app
  3. Create account
  4. Connect Wi-Fi
  5. Create a map
  6. Add destinations
  7. Register shelves
  8. First delivery

Browse by category

Setup & First Use

Power on/off, app install, account, first Wi-Fi setup.

5 articles

Basic Operation

Carry furniture, summon, manual control, modes and volume.

10 articles

Maps & Destinations

Create maps, improve accuracy, add destinations, allowed zones.

19 articles

Furniture & Shelves

Register furniture, shelf dimensions, third-party compatibility.

10 articles

Routines & Automation

Routines, schedules, queues, shortcuts, remote control.

9 articles

Power & Charging

Return to dock, charging failures, battery and auto-return.

8 articles

Network & Connectivity

Wi-Fi reset, supported specs, IP/MAC lookup, app connection.

13 articles

Troubleshooting & LED

Won’t move, lost, error codes, and the LED status reference.

7 articles

Safety, Specs & Buying

Safety notes, size/speed specs, pre-purchase FAQ.

8 articles

Maintenance & Account

Cleaning, software updates, account management and reset.

12 articles

Developers & API

Enable the Kachaka API and feature overview.

1 articles