SIGMA ROBOTICS 西格瑪機器人 SIGMA ROBOTICS 西格瑪機器人 Cleaning, software updates, account management and reset.
Your Kachaka account is required to log in to the app and to set up and operate Kachaka / Kachaka Pro. This page covers what the account is for and how to lo…
One Kachaka binds to a single account, but that account can log in on multiple devices. To share, sign everyone in to the same account—never share IDs or pas…
When you add another Kachaka, register it under the same account via "Add Kachaka," then switch between robots from the Home screen. No need to remove existi…
Two ways to change your Kachaka account password: reset via "forgot password" before login, or update it on the account info page after login. Social-login a…
Fix Kachaka App login failures: confirm email verification, try web login, reset password; find missing verification emails in spam; rebuild the account in a…
How to delete your Kachaka account from the account website. Deletion is irreversible and is not the same as resetting the robot itself.
How to update your Kachaka's robot software: manual update, automatic update (download at night, install early morning) from v3.4.7, and what to check when n…
How to update the Kachaka App to the latest version via the App Store on iPhone/iPad and Google Play on Android — the first thing to check when features or c…
Find both your Kachaka app version and the robot's onboard software version on the App Info screen — handy for updates and support.
The Kachaka Pro repair flow: contact Sigma, remote diagnosis, replacement shipment, re-setup, then return the faulty robot. Warranty covers shipping.
"Delete Kachaka" wipes the map, destinations, history, and all data back to factory state. Irreversible; the robot must be online for a full wipe.
Casters stay in contact with the floor and trap hair and lint, causing erratic driving. Clean once or twice a month: wipe, snip, and pull out tangles. Caster…