Network & Connectivity

Wi-Fi reset, supported specs, IP/MAC lookup, app connection.

Network Architecture & Wi-Fi Connectivity Specifications

Kachaka and Kachaka Pro network architectures, Wi-Fi bands and authentication specs, outbound hosts and ports to allow, and Taiwan NCC certification details.

Setting Up and Changing the Wi-Fi Connection

Reconfigure Kachaka's Wi-Fi by showing an in-app QR code to its front camera. If voice cannot start the scan, long-press the rear multi-function button inste…

Wi-Fi Setup Fails or Cannot Connect After Setup

Fix Wi-Fi setup that fails or won't connect: QR scan issues, spoken setup errors (password, SSID, channel, auth), and router and iOS checks after setup.

Router Privacy Separator Blocking & Ping Test

Privacy Separator on mobile Wi-Fi and some routers blocks phone-to-Kachaka traffic. Disable it, then use a Ping test to verify two-way connectivity.

Setting Up Kachaka via Phone Tethering

Two ways to set up Kachaka over phone tethering: use an alphanumeric hotspot name, enable iOS Maximize Compatibility, and isolate router-side issues.

App Cannot Connect, Unstable Connection & Disconnection Troubleshooting

App can't connect, keeps dropping, or is stuck in remote mode: confirm the same Wi-Fi via voice diagnosis, then rule out weak signal and router isolation.

Voice Network Diagnosis & the "Internet Connection Failed" Error

Say "ねぇカチャカ、ネットワークの診断" and Kachaka reports its Wi-Fi SSID and connection state by voice — the fastest way to read an "internet connection failed" error.

Finding and Fixing IP / MAC Addresses

Find your Kachaka's IP, MAC address and IPv4 config via voice, the app or your router; fix a drifting DHCP IP; and connect by serial number.

Kachaka Pro: Static IP Address (Manual IPv4) Not on home model

A Kachaka Pro-only feature. Assign a static IPv4 in Wi-Fi setup for security policies that require fixed IPs or networks without DHCP, plus how to find them.

Kachaka Pro: Offline LAN-Only Control Not on home model

Kachaka Pro only: switch to Local Connection (LAN-only) mode to operate the robot from the app over an offline network via mDNS or a manual IP, with steps, l…

Kachaka Pro: Connecting to WPA/WPA2 Enterprise Wi-Fi Not on home model

Kachaka Pro only: connect to WPA/WPA2 Enterprise Wi-Fi that authenticates each user by ID and password, with version requirements, certificate upload, and fu…

Kachaka Pro: Fleet Manager Setup Not on home model

Kachaka Pro only: register a passcode in the app to enable Fleet Manager. Full step-by-step setup, with a note that the robot restarts during the process.

Windows App Login Fails

Two-step fix for Windows Kachaka App login failures (code 1000055 / 1000110): update to the latest version, then test whether the network is blocking it.

← Support Center